For this episode I interview Kim Boyes, Long-Term Care Neighbourhood Coordinator at The Village at University Gates, and Hilda Melbourne, a Housekeeping Aide in the Emma Dementia Care Neighbourhood at The Village of Riverside Glen, who are two of Schlegel Villages' “CONNECT the Dots” Program facilitators and educators. CONNECT The Dots is a program that has been developed to make sure residents in care facilities are receiving individual, person-centred care. It operates with the credo:
KNOW ME- as a unique human being
BE PRESENT- in all communications
WALK IN MY SHOES- try to understand how I feel
EARN TRUST- be clear, genuine & transparent
FOLLOW THROUGH- all the way
Today we talk about this program, and the way it has shaped Hilda and Kim's relationships with the residents they support in their respective facilities, and the value this type of meaningful care can have for anyone, not just seniors retirement residences.
This interview was originally recorded on August 5th, 2020
